Privacy Policy – Leigh Glow Clinic

📍 26 The Broadway, Leigh-on-Sea, Essex, SS9 1AN
📞 07971 854751
📧 hello@leighglowclinic.co.uk

We take your privacy seriously.

At Leigh Glow Clinic, we are committed to protecting your privacy and personal data. This policy outlines how we collect, store, and use your information in line with the EU General Data Protection Regulation (GDPR) and other applicable laws.

What info we collect

When you book an appointment with us, we collect the following details:

  • Full name
  • Contact details (e.g. phone number, email address)
  • Medical history relevant to your treatment
  • Consent forms and treatment records
  • Photographs (where necessary) for treatment planning and legal documentation

This information is collected to ensure safe and appropriate cosmetic treatments, comply with legal and insurance obligations, and manage your booking efficiently.

How we use your info

We only use your personal data for the following purposes:

  • Managing your appointments
  • Carrying out consultations and treatments
  • Maintaining accurate medical and treatment records
  • Meeting legal, medical, and insurance requirements

We do not use your personal data for marketing purposes and we do not sell or share your information with third parties for promotional use.

GDPR

In accordance with the EU General Data Protection Regulation (GDPR) – May 2018, you have the right to:

  • Request access to the personal data we hold about you
  • Ask for your records to be corrected or updated
  • Withdraw your consent (where applicable)
  • Request that we delete your personal data (subject to legal retention obligations)

Please contact us at hello@leighglowclinic.co.uk if you wish to access or update your records.

We are legally required to retain treatment records, including your name, contact details, treatment history, and photographs, for 5 years. This is a condition of our insurance policy and required by law.

Timely – Our Booking System

We use Timely as our secure, GDPR-compliant booking and client management system. Your data is stored securely and is only accessible to authorised staff.
For more information on Timely’s GDPR policy, please visit:
👉 Timely Privacy & GDPR Policy

Analytics and Cookies

We use Google Analytics on our website to help us understand how visitors use our site and improve the overall user experience. This tool collects anonymised data such as page views, browser type, and time spent on the website.

If you prefer to opt out of Google Analytics tracking, you can do so by installing the Google Analytics Opt-out Browser Add-on:
👉 https://tools.google.com/dlpage/gaoptout

Data security

We take data protection seriously. All records are stored securely and access is restricted to trained staff only. We implement appropriate security measures to prevent unauthorised access, disclosure, or misuse of your personal information.

Changes to this policy

We may update this privacy policy occasionally to reflect changes in the law or clinic procedures. The latest version will always be available in clinic and on our website.

If you have any questions or concerns about how your data is handled, please contact us directly:
📧 hello@leighglowclinic.co.uk

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